Rayne Technology Solutions has looked after the computers and networks of Monterey businesses since 2008. We work out of an office in New Monterey, a few blocks up from Cannery Row.
You can reach us at (831) 649-5050 or support@raynetech.com. The office is open Monday to Friday, 8 AM to 5 PM, and the emergency line answers around the clock.
How We Started
It started with a complaint we kept hearing from local owners. A 30-person firm deserved the same security and support as a company a hundred times its size, and it usually wasn't getting it. The big providers didn't want small accounts. The one-person shops couldn't cover a vacation, let alone a ransomware attack.
That gap is still the reason we exist.
Eighteen years later, more than 250 local businesses have worked with us. The job has grown from fixing desktops into running security programs for clinics and hotels, and for wineries and defense contractors too. Our approach has stayed about the same, which is to show up, fix it properly, and explain what happened.
Who You'll Work With
Our help desk is based in the US. Most issues get closed inside the hour.
You get the same named engineers on your account month after month. That matters more than it sounds. The person picking up already knows your printers and your people, plus the shared login your bookkeeper always forgets, so you don't spend the first ten minutes of every call explaining your office.
Behind the help desk sit security analysts who handle monitoring, incident response, and compliance work. Field technicians handle installs and office moves anywhere from Marina to Hollister. Senior advisors run quarterly planning meetings with managed clients and help them budget a year ahead.
What We Hold Ourselves To
Every client network gets hardened during onboarding. Multi-factor sign-in goes on, patching starts, endpoint protection and backups get switched on, and none of it costs extra.
Critical tickets get a technician within 15 minutes. Managed clients have a 99.9% uptime commitment in writing.
We also explain things in plain English. If we can't tie a recommendation to money saved or a real risk removed, we won't pitch it to you.
Industries We Know Well
Nonprofits come to us for donor data protection and Microsoft 365 nonprofit licensing. Qualifying organizations get charitable pricing.
Law firms and CPAs need client confidentiality and encrypted email. They also need systems that stay up through tax season and filing deadlines, when an hour of downtime is an hour nobody can bill.
Real estate brokerages are a different animal. Their agents work from cars and open houses, so we spend most of our time there on remote access and stopping wire fraud.
Healthcare, hospitality, and defense work each bring their own rulebook, namely HIPAA, PCI DSS, and NIST 800-171. On the Peninsula, that's a big share of our week.
In the Community
We sponsor youth programs and donate IT help to nonprofits across the Central Coast. You can follow along on LinkedIn and Facebook.