Your staff spend all day in Microsoft Teams, then reach for a separate desk phone to call a client back. For a lot of Monterey offices, that second system is the one causing grief. It's one more bill and one more login, with its own pile of voicemails. Teams can be the phone system instead, with real numbers, so a call to your main line rings in the same app people use for meetings.
When You Need Microsoft Teams Calling
It fits best when most of your people work on laptops and already live in Microsoft 365. Law and accounting offices like it. So do nonprofits with staff split between home and the office. Nobody carries two apps or hands a client their cell number.
Hotels and tasting rooms whose office crews grow every summer get a lot out of it too. Adding a seasonal events coordinator means assigning a license and a number. When they leave after the tourist season winds down in the fall, the number goes back in the pool and you can drop that license until next year.
It's a weaker fit at a busy front desk, where one person answers call after call on a handset all day. Those offices are usually happier with desk phones.
How Microsoft Teams Calling Setup Works
First we look at your Microsoft 365 licenses. Teams can only call outside numbers with a Teams Phone license plus a connection to the regular phone network, either a Microsoft calling plan or a phone carrier hooked into Teams. Microsoft's overview of Teams Phone lays out the options if you want to read ahead.
Then we pick the setup that fits your call volume and move your existing numbers over. Next come the parts callers notice. That means an auto-attendant on the main line, call queues for each department, and holiday hours. Staff get a short walk-through on transfers and voicemail.
Anyone who still wants a handset can have one. Teams-certified desk phones and headsets both work.
Then we test. Every account places and gets calls before the main number switches over.
Microsoft Teams Calling Cost in Monterey
Price depends on how many people need a number and which Microsoft 365 licenses you already pay for. How calls reach the phone network matters too. So does the number of call queues, plus any desk phones you want. We go through your current licenses first, because some offices already own part of what Teams calling needs. You get our quote in writing before we change anything, with Microsoft's license costs listed on their own line so you can see where the money goes.
Why Local Offices Use Us for Teams Phones
We already look after Microsoft 365 for businesses around the county, so your Teams calling gets set up by people who know where every setting lives. When a call queue stops ringing or the main number goes quiet, that's a critical ticket. A technician starts on it within 15 minutes, and most Teams problems get fixed remotely inside an hour.
And if desk phones would serve you better, we'll say so.
Call (831) 649-5050 and we'll go through your licenses with you. If Teams turns out to be the wrong fit, you can compare it against the other office phone setups we run around Monterey before you commit to anything.
Frequently Asked Questions
Can we keep our existing phone numbers in Teams?
Yes. We port your current numbers into Teams, so clients keep dialing the same ones. We handle the request with your old carrier and tell you before the switch date.
Do we need desk phones for Teams calling?
No. Most people take calls on their laptop with a headset, or in the Teams app on their cell. Desk phones made for Teams are there for anyone who wants one.
Will Teams calls work when our office internet is down?
Yes, on cell phones. The Teams app on a phone can use cellular data, so staff can keep taking calls to their business numbers. A backup internet line keeps the laptops working too.