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Rayne Technology Solutions
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Live Support Available Now

Client Support
Center

Reach our support team by phone, email, live chat, or the client portal. The emergency line runs 24 hours a day.

(831) 649-5050 Client Portal
24/7
Emergency Line
15 min
Critical Response
99.9%
Uptime SLA
Secure
Remote Access

How to Reach Us

Choose the support channel that matches your urgency level.

Critical / Emergency

Call Us Directly

System down, ransomware, or a total network outage? Call now. A technician answers this line 24 hours a day, including holidays.

Call (831) 649-5050 24/7 Emergency Line
Existing Clients

Submit a Support Ticket

Log in to the client portal to open a ticket, check existing request status, and review your service history.

Open Client Portal Typical response: under 1 hr
Quick Help

Live Chat Support

Talk to a technician during business hours. Best for quick questions, password resets, and anything that isn't holding up your day.

Start Live Chat Mon–Fri, 8am–6pm
Non-Urgent

Email Support

Billing questions, general inquiries, and anything that can wait. We reply within one business day.

support@raynetech.com Response within 1 business day

Submit a Support Request

Fill out the form below and our team will be in touch promptly.

You will get an email confirmation as soon as your request comes through.

Response Time Commitments

Our SLA targets by issue severity for managed services clients.

PriorityDescriptionResponse TimeTarget Resolution
Critical
System down, no network access, ransomware15 minutesBest effort ASAP
High
Significant impact on business operations1 hourSame business day
Medium
Degraded functionality, workaround available4 hoursNext business day
Low
General question, minor inconvenience8 hoursWithin 3 business days

Remote Support Tools

Our technicians may ask you to download one of these tools to provide remote assistance.

ScreenConnect

Remote desktop for Windows and Mac. This is what our technicians use most.

Access Tool

Client Portal

Full ticket history, invoices, and asset tracking.

Access Tool

Support FAQ

What counts as a 'critical' issue?
Anything that stops the business from operating: a downed server, an active ransomware infection, total network failure, or a phone outage hitting every user. If you're not sure whether it qualifies, call us and we'll sort it out on the phone.
How do I get remote support started quickly?
Call (831) 649-5050 or open a chat. A technician will send you a ScreenConnect link that lets them remotely view and control your screen (with your permission) to diagnose and fix the issue in real time.
I'm not a current client. Can I still get help?
Yes. We take non-client emergencies on a time-and-materials basis. Call the main line and tell us what's happening. If it turns out you're calling someone every few weeks, that's usually a sign a managed agreement would cost you less overall, and we're happy to talk about it.
How do I submit a ticket after hours?
Email support@raynetech.com or use the client portal. Both run 24/7. For anything critical, like a system down or a suspected breach, call instead. It doesn't matter what time it is.
What's the best way to report a potential security incident?
Call us immediately. Do not click on anything, do not shut down affected machines (unless instructed), and disconnect the machine from the network if you believe it is actively compromised. Our incident response team will guide you through the next steps.

Experiencing a Critical Outage?

Call the emergency line now. A technician picks up 24 hours a day, 365 days a year.

(831) 649-5050