Frequently Asked Questions

It means we take responsibility for your technology instead of waiting for you to call. We monitor, maintain, and secure your systems for a flat monthly fee, so the work happens whether or not anything has gone wrong that month.

We'd rather earn your business every month than trap you in a three-year term. There is a service agreement, because both sides need our responsibilities and response times in writing, but the terms are built for a small business rather than a lock-in.

For critical emergencies (like a server down or network outage), our SLA is under 1 hour. For standard help desk tickets, we typically respond within 2-4 hours, though most are addressed even faster.

We primarily serve Monterey County, including Monterey, Salinas, Carmel, Pacific Grove, Seaside, and Marina. We also support clients in neighboring counties including San Benito, Santa Cruz, and SLO.

It starts with a free consultation and no obligation after it. We look over your current setup, tell you where the security risks and the wasted money are, and come back with a plan and a price built around your budget.

Yes, and more than you'd think. Criminals go after small businesses precisely because the defenses tend to be thinner than at a large corporation. One ransomware attack can run into tens of thousands of dollars and take you offline for a week.

Not at all. We handle the entire transition, including porting your existing phone numbers, setting up the call routing rules, and training your team. There is typically zero downtime during the switch.

If your team does repetitive manual work, retypes data between systems, or fields the same customer questions all day, then yes. We pick one or two workflows to automate first and prove the return before touching anything else.

We run the 3-2-1 strategy: three copies of your data, on two different types of media, with one copy offsite in the cloud. We check the backups daily and run test restores on a schedule, because a backup nobody has restored from is only a guess.

We support a wide range of industries including Healthcare (HIPAA compliant), Legal, Real Estate, Finance, Nonprofits, and Retail. We understand the specific compliance and software needs of these sectors.

Yes. Monitoring runs 24/7 on every managed plan, and the emergency line is staffed overnight, on weekends, and through the holidays.

We're based here in Monterey County, and you get the same people every time you call. They know your systems and your staff by name. Beyond closing tickets, we sit down with you quarterly to plan what your technology should be doing for the business over the next year.